• Delayed Arrival Flights
    • Since we do not assign your route until you've found us at the airport and checked in with our representative on the curb, shorter delays will not affect your reservation.
    • If your inbound flight is extremely delayed and will arrive after the airport’s normal operating hours, call our team as soon as possible to notify our Customer Service Representatives who can then note the change in your reservation and alert Dispatch.

  • Window For Departure Pick-Ups
    • Our 30-minute pickup window means that the van will normally arrive between your selected pick-up time. For example, if your pickup time is 10:30-11:00hrs, then van will typically arrive anytime between 10:30hrs to 11:00hrs.
    • Please be COMPLETELY ready to go and waiting at your hotel lobby, in front of your hotel or at your selected pick up locations in town at the beginning of your pickup window.

  • Our Shared-A-Ride System
  • Arrival Service FROM the Airport

    • 24 hours advance booking is required.
    • Once you arrive at the airport, a member of our staff will be standing at the exit of the terminal /curbside to assist you.
    • Gather your luggage and follow instructions to wait for your assigned vehicle.
    • Join the ride with other passengers going your way.

    Wait for Your Vehicle

    • Please be prepared to wait a few minutes after checking in with our meet-n-greet staff.
    • Due to security considerations, Phuket Int'l Airport does not allow us to line up vans at the curb. Vans will stand by close by the airport.
    • The wait time between check-in with our staff and boarding varies depending on the volume of passengers, the number of terminal stops, airport traffic, and weather conditions.

    Departure Service from Your Hotels, Resorts or Guesthouses to Airport

    • 24 hours advance booking is required.
    • Be ready to go at the beginning of your pre-arranged pickup window.
    • Join the ride with other passengers going to the airport.
    • When you arrive, our driver will drop you off right outside your airline terminal.

  • Stops On Your Route
    • The number of stops made varies based on booking volumes.
    • The average amount of stops within a route typically consists of three to four stops.
    • For areas that are more spread out such as Patong, fewer stops are likely but will also be more spread out in time and distance. Number of stops also vary upon time of day, time of year, and the number of passengers going to or from your area.

  • Changes
    • We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
    • If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
    • By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

  • Refunds
  • All tickets are non refundable.

    Oversized Luggage Policy Click Here