Since we do not assign your route until you've found us at the airport and checked in with our representative on the curb, shorter delays will not affect your reservation. If your inbound flight is extremely delayed and will arrive after the airport’s normal operating hours, call our team as soon as possible to notify our Customer Service Representatives who can then note the change in your reservation and alert Dispatch.
Our 30-minute pickup window means that the van will normally arrive between your selected pick-up time. For example, if your pickup time is 10:30-11:00hrs, then van will typically arrive anytime between 10:30hrs to 11:00hrs. Please be COMPLETELY ready to go and waiting at your hotel lobby, in front of your hotel or at your selected pick up locations in town at the beginning of your pickup window.
Please be prepared to wait a few minutes after checking in with our meet-n-greet staff. Due to security considerations, Phuket Internatinal Airport does not allow us to line up vans at the curb. However, vans will stand by close by the airport. The wait time between check-in with our staff and boarding varies depending on the volume of passengers, the number of terminal stops, airport traffic, and weather conditions.
These Terms shall be governed and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.